Refund policy

ONONE Return Policy

1. Eligibility:

   • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags attached.
   • Items that are damaged, altered, or show signs of wear and tear beyond normal use will not be accepted for return.

2. Timeframe:

   • You have 30 days from the date of purchase to initiate a return.
   • After 30 days, we unfortunately cannot offer you a refund or exchange.

3. Return Process:

   • To initiate a return, please contact our customer service team through our website or by phone. Provide them with your order details and reason for the return.

Please note that this return policy is subject to change without prior notice. We encourage you to review our website for the most up-to-date return policy information.